Made to order. Every Tessera canvas is printed from your custom design. Because each piece is personalised to your specifications, you do not have a statutory right to cancel simply because you changed your mind once it has been ordered.
This is standard for custom-made goods under UK consumer rules. See gov.uk: returns and refunds for general background.
If something is wrong
You are always protected if goods are faulty, damaged, not as described, or not fit for purpose. If your canvas arrives damaged, has a clear print defect, or is not what you ordered, get in touch within 14 days of delivery with your order number and photos. Tessera will arrange a replacement or refund as appropriate.
Please inspect your delivery when it arrives and keep the packaging until you are satisfied. This helps if a transit-damage claim is needed.
Colour and screen variance
Colours on screen may differ slightly from the printed canvas due to monitors, lighting, and the print process. This is normal for giclée canvas and is not a defect unless the print is clearly wrong compared to your approved design.
How to get in touch
Email contact@tesserastudio.io with your order ID (from your confirmation email), a description of the issue, and clear photos. Tessera aims to respond within a few working days.
Raffaele La Brocca trading as Tessera